Something not right … ?

At Bobs Gas we work really hard to offer the best service possible. Our family approach to our team and our customers ensures that we treat each delivery like we are calling on an uncle, aunt or grandparent. Our commitment to on time deliveries is second to none, so you should find our service hassle free.

However, sometimes we might not get it quite right, or not as you expected. If that happens then we want to get it sorted as quickly as possible. So if you think that perhaps we have missed a trick then please let us know. Give us as much detail as possible, so we can sort out the right response, quickly.

Any issue is resolved by our Team Leaders in the first instance, they have been given enough authority to resolve any type of issue. However if you need another view of your situation then your concerns will be escalated to our of General Manager.

Tell us about your concerns here;

    As a supplier of LPG you also have the right to take your concerns to Utilities Disputes Limited who provide an independent service to resolve any concerns impartially. Utilities Disputes provides a free and independent dispute resolution service for electricity and gas. You may take your complaint to Utilities Disputes as a deadlocked complaint if:

    • We have taken too long to respond or resolve your concerns. We expect to get any concerns resolved within hours, with distance sometimes meaning this will be days. If we have taken 20 days or more, and we have not explained why we need more time, then filing a complaint with UDL is the next step.
    • If you are not happy with our proposed resolution, let us know first so we can ensure we understand, but then filing a complaint with UDL would be the next step.

    You can contact UDL via the options below;